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Privacy Policy

This Privacy Policy governs the manner in which The Hope Group collects, uses, maintains and discloses information collected from users (each, a “User”) of the thehopegroup.com website (“Site”). This privacy policy applies to the Site and all products and services offered by The Hope Group.

Personal identification information

We may collect personal identification information from Users in a variety of ways. Users may be asked for, as appropriate, name, email address, mailing address, and phone number.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Information collected automatically

The Hope Group uses various digital analytics tools to collect data for metrics. Each time you visit The Hope Group, we may automatically collect certain types of information. Some examples of information automatically collected are as follows:

  • Your IP address and approximate physical location, browser type, operating system, device-identifying information, type of computer or device, and type of Web browser software, the specific webpages visited during your connection, and the domain name from which you accessed the The Hope Group.
  • We may use “cookies” of different types to recognize your device. A cookie is a small text file that a website, online application, or e-mail may save to your Web browser and/or your device memory for use in subsequent visits to the Site or other sites. See below for more information on cookies.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
 

Third-party cookies and tracers

The Hope Group often contain cookies or similar technologies from third-party providers that help us compile statistics about the effectiveness of our promotional campaigns, perform analytics, enable social networking features, and other operations. These technologies enable the third-party providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across the Site and other, unaffiliated devices, applications, websites, or services. You can opt out of data collection or use by some of these third-party providers by visiting the following links:

Interest-based advertising

The Hope Group also enables cookies and third-party tracking mechanisms to collect your information for use in interest-based advertising. For example, third parties use the fact that you visited our Site to target online ads for The Hope Group to you on non-Hope Group websites. In addition, our third-party advertising networks use information about your use of our Site to help target non-Hope Group advertisements based on your online behavior in general. Learn more about interest-based advertising, or opt out of the practice, by visiting the following links:

For more information on opting out of mobile interest-based advertising, please visit the following link:

How we use collected information

The Hope Group collects and uses Users personal information for the following purposes:
•    To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
•    To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
•    To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
•    To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
•    To send periodic emails

Email

The email address Users provide for may be used to send them information and updates. It may also be used to respond to their inquiries, and/or other requests or questions.  If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
 

Changes to this privacy policy

The Hope Group has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Email:
techsupport@thehopegroup.com

Telephone:
508-393-7660

Postal mail:
The Hope Group
70 Bearfoot Road – P.O. Box 840
Northborough, MA 01532-0840