Celebrating a Customer Win: Applied Research Associates Order Success
We’re excited to share a recent win that highlights strong teamwork, responsiveness, and our continued commitment to delivering value to our customers.
This week, we secured a new order from our customer, Applied Research Associates, based in Ran, VT. The opportunity began with a request for quotation. Our team worked closely to understand the customer’s requirements and provide a tailored solution. Together, Mike Vermette and Dana Denbow prepared and submitted a detailed quote covering three different hydraulic cylinder configurations designed to meet their specific application needs.
After Mike and Dana quoted the customer, we were pleased to receive the purchase order. The order has since been processed and entered into our system, moving us one step closer to delivery.
The project includes a total of seven hydraulic cylinders across three different types, with a combined order value of $20,000. This not only reflects the customer’s confidence in our capabilities but also reinforces our position as a trusted partner for specialized hydraulic solutions.
Wins like this are a great example of how collaboration, technical understanding, and timely communication can come together to drive results. From quoting to order entry, every step plays a critical role in ensuring a smooth and successful customer experience.
We look forward to supporting Applied Research Associates on this project and continuing to build on this partnership in the future!
Customer Trust Pays Off: Turning a Torq Motor Challenge into an $11K Win
Chris Douglas tackled a tricky equipment issue for a local landscaping customer. After diagnosing the problem, he found it was a faulty Torq motor.
The customer even checked with another company for stock but ultimately returned to us to place the order. Our team quickly supplied the pump, keeping the project on track.
This win, recorded for $11K, showcases the dedication, expertise, and teamwork that make our sales department stand out. Great job to Chris, Owen, and everyone involved!
